Shipping & Returns

We ship Australia-wide for a flat rate of $12.00 per order. We don’t currently ship overseas.

As our pieces are handmade, orders are usually dispatched within 5–7 business days. If a piece is made to order we’ll let you know the timeframe by email.

We send with Australia Post and you’ll get a tracking number by email once your order is on its way. Once posted, delivery to Australian capital cities typically takes 3–10 business days. Deliveries within Western Australia are usually at the quicker end, and regional or remote areas can take longer.

Need it sooner? Get in touch before you order, or straight after, and we’ll let you know whether Express Post is possible and what it would cost. Express Post speeds up the delivery, not the making — your order still needs its usual time on the bench first.

Local to Australind, WA? Choose Free local pickup at checkout and there’s no postage to pay.

We’ll email you the pickup address and arrange a time once your order is ready — usually within the same 5–7 business days. There’s nothing to pay when you collect; it’s all settled at checkout.

Wholesale and bulk orders work differently — pricing and turnaround times aren’t the same as a single order, and larger runs take longer to make. Please get in touch and we’ll work out what you need.

Please get in touch and we’ll chase it up with Australia Post and sort it out with you. Your order is our responsibility until it reaches you.

We don’t offer returns or exchanges for change of mind. Everything is made by hand in small numbers, so please choose carefully — and do ask us anything before you order. We’d much rather answer a question than have you end up with something that isn’t right.

For custom and personalised pieces especially, please double-check spelling, dates, colours and sizes. We make them exactly as supplied.

Small variations in colour, grain and finish are part of handmade work and aren’t considered faults.

This doesn’t affect your rights if something is wrong with your order — see below.

Please get in touch — we want to hear about it. If an item arrives faulty, damaged, or isn’t what you ordered, send us a photo and we’ll make it right. That includes custom and personalised pieces. The change-of-mind policy above has nothing to do with this.

Nothing on this page limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded: you’re entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they aren’t of acceptable quality. You can also claim compensation for any other reasonably foreseeable loss or damage.